Privacy Policy

This Privacy Policy explains how Advantage Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in relation to their personal information. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes.

Advantage Casino operates under a licence issued by the Government of Curacao, with all banking transactions protected by SSL encryption.

Information we collect

When you use Advantage Casino, we may collect information that identifies you, relates to your account or helps us operate the website safely. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information is collected automatically when you browse or use the site.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information and other information needed to create and manage an account. We may also record your communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address or other information reasonably required for account and security checks. Verification information is handled for the purposes of preventing misuse, protecting players and meeting applicable obligations.

Payment and transaction records

We may collect records about deposits, withdrawals, payments, account balances, gaming activity and related transactions. Payment information may be processed through payment providers. We may receive information needed to confirm a transaction, but payment details can also be handled directly by the relevant payment service under its own privacy terms.

Device, usage and cookie data

When you visit the website, we may collect technical and usage information such as your IP address, browser type, device details, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.

How we use information

We use personal information for clear and relevant purposes connected with providing and securing the website. The main purposes include operating accounts, delivering requested services, processing transactions, responding to support enquiries and improving the player experience.

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support and responding to questions, complaints and requests.
Sending service messages about accounts, transactions, security, website changes or other important matters.
Understanding how the website is used and improving its performance, features and content.
Managing cookies, technical operations and website security.
Meeting legal, regulatory, accounting, tax, dispute-resolution and other applicable obligations.
Sending marketing communications where permitted and where the relevant preferences or consent requirements apply.

Where marketing messages are sent, players can choose not to receive them by using the unsubscribe option in a message or by contacting us. Turning off marketing does not stop essential service communications, such as account, transaction, security or legal notices.

Sharing information

We may share relevant information with service providers and professional partners that help operate the website. These may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, fraud-prevention services, security providers and professional advisers. They should receive only information reasonably needed for their services and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to respond to lawful requests, or to meet applicable legal and regulatory requirements. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for the website to work, including login, security and session functions. Others help remember preferences, measure website use or support relevant communications. Cookies may be temporary or remain on your device for longer, depending on their purpose.

You can manage or restrict cookies through your browser settings. Blocking or removing some cookies may affect the availability or operation of certain website features. Your browser may also offer controls for deleting existing cookies and notifying you when new cookies are being used.

Protecting information

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login information confidential.

Access to personal information is limited to people and providers who need it for an authorised purpose. If you believe your account or information has been used without permission, contact support promptly so the matter can be reviewed and appropriate steps can be considered.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions, security requirements and other limitations. We may need additional information to confirm that a request relates to the correct account and to protect personal information from unauthorised disclosure.

Access your personal information and receive an explanation of how it is used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where there is no continuing reason for us to retain it.
Withdraw consent to marketing communications at any time where processing relies on consent.
Ask questions about the handling, sharing or security of your personal information.
Object to or request limits on certain uses where applicable.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@advantagecasino.wtf. Please explain your request clearly and include enough information for us to understand what you need. We may ask you to verify your identity before responding. We will review requests within a reasonable timeframe and explain if a request cannot be completed or is subject to an exception.

Deleting information or closing an account may not remove records that we are required to keep, or information needed to establish, exercise or defend legal claims, prevent fraud, resolve disputes or maintain security. If consent to marketing is withdrawn, you may continue to receive messages that are necessary to administer your account or provide important service information.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically so they remain informed about how information is handled.

By using Advantage Casino, you acknowledge that you have had the opportunity to read this Privacy Policy. If you do not agree with the way information is described here, you should stop using the website and contact us with any questions or concerns.